Silk Road FAQ's
What is Silk Road Rewards?
The Silk Road rewards you for shopping with us. Simply sign-up to be gifted with your first 100 Cocoons or learn more.
How can I earn Cocoons?
Account holders earn Cocoons by making a purchase, as well as things like Liking/Following us on socials. Plus, Newsletter Subscribers receive exclusive Cocoon earning opportunities.
How much is 1 Cocoon worth?
For every $1 spent (less shipping and taxes) you will receive 1 Cocoon. Every 100 Cocoons can be redeemed for a NZ$5 discount for you to apply at checkout (the maximum allowed is 1,000 Cocoons per redemption). Simply redeem your Cocoons to receive your code!
How can I redeem my Cocoons?
Sign into your account, then head to the Silk Rewards page. Scroll down to see the redeemable denominations. Choose an available denomination, click ‘Redeem’ and a discount code will show.
The code will also be sent to the email address registered to your account.
How do I use my Cocoon Code?
Your Cocoon Code should be applied on the checkout page. All you need to do is copy the code received in your email and paste it into the ‘Discount code’ box at checkout. Click the ‘Apply’ button and your discount will be applied.
How long do I have to redeem my Cocoons?
Cocoons have no expiry! You’ve earned them, so you choose when you want to spend them.
What if I redeem my Cocoons and then change my mind about placing an order?
No problem! Their value will simply sit until you are ready to use it. When you next place an order simply go into your Rewards History; copy your unused code and apply it at checkout as usual.
What happens if I then return items or cancel an order?
If you return an item for refund, or cancel your order, any Cocoons earned on that purchase will be automatically deducted from your account.
If I’ve used a Cocoon Code against an order, and I return the items, are my Cocoons reissued?
Yes. Your Cocoons will be automatically reissued – just redeem again to receive a new code!
Can I use more than one Cocoon Code on the same purchase?
Only one Cocoon Code can be applied at checkout, and it can only be used to purchase full priced items.
Can my Cocoons be redeemed over more than one purchase?
Yes! You can redeem your Cocoons in denominations starting at a minimum of NZ$5 at a time, so you can decide how many orders you wish to spread them over.
Can I use my Cocoon Code together with another discount code?
Cocoon Codes cannot be used in conjunction with another discount, including Sale or Clearance items. You can, however, use a Gift Card at the same time as your Cocoon Code.
Is there a minimum spend when applying Cocoon Codes?
No minimum spend is required.
Do I earn Cocoons on Sale and Clearance items?
You will earn Cocoons on every purchase including Sale and Clearance items.
I lost my email with the Cocoon code! How do I retrieve it?
We recommend using the search bar in your email inbox to find it. If it doesn’t appear Contact Us and we will resend the code to you.
I forgot to enter my Cocoon code at checkout! Can you add it in?
Unfortunately, once your order has been placed, we are unable to add in your Cocoon code. You’re welcome to Contact Us and we will see what we can do to help!
Do I have to receive newsletters to earn Cocoons?
No, you can monitor and earn your Cocoons entirely from your account on our website; you do not have to subscribe to our newsletter. However, Newsletter Subscribers receive extra opportunities to earn Cocoons.
I somehow entered my birthday incorrectly! How do I change it?
If you entered your birthday incorrectly, please Contact Us and we can update it on your behalf.
How do I get Cocoons for following on social media?
From the Rewards page, click on the social media channel you wish to access, log into that platform and Follow us on Instagram or Share us on Facebook. The Cocoons are automatically deposited into your account.
Didn’t find answers to your questions?
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