Silk Road FAQ's

The Silk Road rewards you for a variety of interactions with us, from shopping online to sharing us with your friends. Simply Sign-up to be gifted with your first 100 Cocoons or Learn more.

Account holders earn Cocoons by making a purchase, as well as things like Referring a Friend to SilkLiving, or Liking/Following us on socials. Plus, Newsletter Subscribers receive exclusive Cocoon earning opportunities.

For every $1 spent (less taxes and delivery costs) you will receive 1 Cocoon. Every 100 Cocoons can be redeemed for a NZ$5 discount (for you to apply at checkout). Simply Redeem your Cocoons to receive your Discount Code!

Sign into your account, then head to the Rewards page. Click “Redeem Now” to see the redeemable denominations in green. Choose a denomination, click ‘Redeem’ and a discount code will show that you can copy and paste to use straight away. The code will also be sent to the email address registered to your account for you to use later if you prefer.

Your Cocoon code should be applied on the checkout page. All you need to do is copy the code received in your email from us and paste it into the ‘Discount code’ box at checkout. Click the ‘Apply’ button and your discount will be applied.

Cocoons have no expiry! You’ve earned them, so you choose when you want to spend them.

No problem! Their value will simply sit until you are ready to use it. When you next place an order simply go into your Rewards History; copy your unused code and apply it at checkout as usual.

If you return an item for refund, or cancel your order, any Cocoons earned on that purchase will be automatically deducted from your account.

Yes. Your Cocoons will be automatically reissued – just Redeem again to receive a new Code!

Only one Cocoon Code can be applied at checkout, and can only be used to purchase full priced items.

Yes! You can redeem your Cocoons in denominations starting at a minimum of NZ$5 at a time, so you can decide how many orders you wish to spread them over.

Cocoon codes cannot be used in conjunction with another discount, including sale or clearance items. You can, however, use a Gift Card at the same time as your Cocoon code.

No minimum spend is required.

You will earn Cocoons on every purchase including Sale and Clearance items.

We recommend using the search bar in your email inbox to find it. If it doesn’t appear Contact Us and we will resend the code to you.

Unfortunately, once your order has been placed, we are unable to add in your Cocoon code. You’re welcome to Contact Us and we will see what we can do to help!

No, you can monitor and earn your Cocoons entirely from your account on our website; you do not have to subscribe to our newsletter. However, Newsletter Subscribers receive extra opportunities to earn Cocoons.

If you entered this incorrectly, please Contact Us and we can update it on your behalf.

From your account, simply click the “Refer a Friend” link, then enter your friend’s email address and hit send. When your friend places an order over NZ$80, you’ll receive 300 Cocoons (NZ$15). It's that easy!

If your friend returns their order for a refund, any Cocoons earned will unfortunately be removed from your account.

From the Rewards page, click on the social media channel you wish to access, log into that platform and Follow us on Instagram or Share us on Facebook. The Cocoons are automatically deposited into your account.

Didn’t find answers to your questions?

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