Silk Road FAQ's
The Silk Road rewards you for a variety of interactions with us, from shopping online to sharing us with your friends.
Every purchase takes you from a Silk Road Explorer to a Silk Road Voyager, and then to be crowned as Silk Road Royalty with increasing benefits along the Road. Simply Sign-up to be gifted with your first 200 Cocoons, or Learn more.
For every $1 spent you will receive 1 Cocoon. Every 100 Cocoons can be redeemed for a $5 discount (for you to apply at checkout). Simply Redeem your Cocoons to receive your Code!
Sign into your account, then head to the Rewards page. Click “Redeem Now” to see the redeemable denominations in red. Choose a denomination, click ‘Redeem’ and a discount code will show. The code will also be sent to the email address registered to your account.
Your Silk Road location is determined by how much you have spent during the previous 12 months.
Your Cocoon code is applied on the checkout page and can be used on all full-priced items. All you need to do is copy the code received in your email from us and paste it into the ‘Discount code’ box at checkout. Click the ‘Apply’ button and your discount will be applied.
Cocoons have no expiry! You’ve earned them, so you choose when you want to spend them.
No you don't, their value will simply sit until you are ready to use it. When you next place an order simply go into your Rewards History; copy your unused code and apply it at checkout as usual.
If you return an item for refund, or cancel your order, the corresponding Cocoons will be deducted from your account.
Yes. Your Cocoons will be reissued – just Redeem again to receive a new Code!
Only one Cocoon Code can be applied at checkout and on full-priced items only. However, Cocoons can be redeemed in denominations of $5 - $50 to apply against your order.
Yes! You can redeem your Cocoons in denominations of $5 at a time, to spread your discounts over as many orders as you wish.
Cocoon codes cannot be used in conjunction with another discount, including items on Sale. You can, however, use a Gift Card at the same time as your Cocoon code.
Absolutely Not! You’ve earned them, so you choose what you want to spend them on
We recommend using the search bar in your email inbox to find it. If it doesn’t appear Contact Us and we will resend the code to you.
Unfortunately, once your order has been placed, we are unable to add in your Cocoon code. You’re welcome to Contact Us and we will see what we can do to help!
No, you can monitor and earn your Cocoons entirely from your account on our website; you do not have to subscribe to our newsletter. However, Newsletter Subscribers receive extra opportunities to earn Cocoons.
If you entered this incorrectly, please Contact Us and we can update it on your behalf.
From your account, simply click the “Refer a Friend” link, then enter your friend’s email address and hit send. When your friend places an order, you’ll receive 200 Cocoons ($10). It's that easy!
If your friend returns their order for a refund, any Cocoons earned will unfortunately be removed from your account.